KERAUNOCOMMUNITY

Recent Articles


  • Employee Spotlight: AxiaTP Welcomes Nicholas Romero

    Nicholas Romero joins the growing AxiaTP team as an Implementation Consultant. In this role his is responsible for working with new and prospective clients to gain a comprehensive understanding of their workflows, integrations, collaborations, contact centers, and business and technical requirements in order to successfully implement and integrate Kerauno into their organizations…
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  • 3 Business Communication Tools Kerauno Can Replace

    Q: What do a desk phone, fax machine and collaboration software all have in common?

    A: The Kerauno communications workflow platform can replace all of them…
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  • Axia Technology Partners to Separate Businesses and Expand into Software Sector

    INDIANAPOLIS (December 14, 2017) – Prior to celebrating its 10-year anniversary, Axia Technology Partners (AxiaTP) announces the separation of its high-powered communications workflow platform, Kerauno, into its own software business entity.

    “The business decision comes at a time when we have experienced tremendous growth with the software platform,” says Josh Ross, Managing Partner of AxiaTP…
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  • Security Tips for Online Shopping

    Security Tips for Online Shopping

    Not much for holiday shopping crowds? We don’t blame you. Who really enjoys being jostled around when they could be on the couch, watching Netflix and shopping online for the perfect gifts? Even though you’ll be safe from flying elbows this way, remember you’re not always safe from cybercrimes. Here are a few ways to keep your personal information safe this holiday shopping season…
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  • Contact Center

    Improving the Contact Center Experience

    Online retail websites might be mind readers when it comes to consumer shopping patterns, but their algorithms are no match for customer relations, especially when most consumers still expect a live agent to handle their questions. Go above and beyond their expectations by implementing these three tips…
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  • Best Practices for Customer Service Workflow Optimization

    Best Practices for Customer Service Workflows

    Customer service hasn’t had the best reputation – long wait times, transfers to multiple agents, dropped calls or failed web chats. But it doesn’t have to be this way anymore. Save time and prevent headaches for both agents and consumers by following these best practices when implementing workflows into customer service centers …
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  • Case Study: ACE Rent A Car

    Case Study: ACE Rent A Car

    Headquartered in Indianapolis, Ace Rent A Car operates in more than 350 locations worldwide, supplying 100,000 cars and serving 400,000 customers a year. Since 1966, ACE has committed to making car rental as independent as the travelers it serves …
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  • When to Upgrade

    SIGN OF THE TIMES: WHEN TO UPGRADE BUSINESS COMMUNICATIONS SOFTWARE

    A recent survey by Tech Pro Research found that two-thirds of corporate IT decision makers are increasing their technology budgets in 2018, with a majority investing in cybersecurity, hardware, cloud services and software upgrades. Why keep a system that hasn’t changed in 10 years …
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  • Harrison_Shultz_Spotight

    Employee Spotlight: AxiaTP Welcomes Harrison Schultz

    Harrison Schultz, a recent graduate from Eleven Fifty Academy, joins AxiaTP’s growing software engineering department as a Junior Software Engineer. In this role, Harrison will mainly focus on …
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  • Solving Challenges of Remote Workforces

    Working remotely isn’t just a trend organizations can hope to ignore. In fact, it’s on the rise. In its third iteration of the State of the American Workplace, Gallup discovered that employee engagement and productivity actually increases when …
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  • 3 Ways Kerauno is Changing Business Communications

    No two businesses operate alike, but what they do have in common is the need to manage their workflows more efficiently and overcome potential communication disconnects among departments and staff. Instead of relying on obsolete methods …
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CONTACT US
START THE CONVERSATION TODAY


OUR OFFICE

151 North Delaware St., Suite 1750
Indianapolis, IN 46204

OUR PHONE

866.459.5360